I just completely remodeled 1 of them and every item came from Lowes. I have bought appliances from Lowes and hundreds of thousands of dollars worth of lumber and supplies for the company in building shopping centers and office parks and I bought all of the materials for the three houses that I keep in top notch shape that I own. If they could not honor the one they sent me the email on they should have sent the upgrade. I have bought thousands of dollars of merchandise from Lowes but if I see an email from Lowes now it will be sent to junk. When you send an email and then check the flyer and both say mower with charger and two batteries and find out that the ones sold before did have a charger and two batteries included then I think why did Lowes even send the email.
LOWES VIENNA WV UPGRADE
I called corporate and they gave no help in that there was nothing they could do that the mower was now an upgrade and the cost would be a good bit higher. that said that the mower came with a charger and 2 batteries. It was a Kobalt 80v cordless lawn mower and one of the stores did have the irem but would not honor the email. I received an email this am and an item was clearanced to be on sale until 3/13 2019 and called to see if one of the stores had the item.
I will shop at Home Depot from now on and they just lost another 3 to 5 thousand dollars from me as we are getting ready to build outdoor steps and large deck. Extremely poor customer service and no apologies for the trouble.
I ow have to make another trip to the store to get my money back.
LOWES VIENNA WV FULL
I proceeded to ask for a refund of my money as everything was paid in full on 2-22. I arranged to have someone that could meet them to let then in and around 11 no one had called so I called again and was now told that the dishwasher that was there on Friday had been sold and they would have to order another one. On 3-8-19 I was called and told that the refridgerator would be in that day and they would deliver on MOnday March 11. No delivery on 3-5-19 I was then told that the refridgerator would be another 5 days. I waited at home and no one called so at 2:30PM I called Lowes to see where the delivery was and was told they did not have my refridgerator that was there on 2-22 so they had to order and it would be in on Monday and they would deliver on 3-5-19. They ordered the dishwasher and I was scheduled for delivery on 3-2-19. I placed an order for a refridgerator, range, dishwasher and range hood on 2-22-19 at that time they had everything but the dishwasher.
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